Cases

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Ticketing

iChannel: more cooperation to tackle issues

iChannel is a dynamic ticketing system within iController that efficiently resolves your credit management issues. iChannel is fully linked to the credit management system itself.

 

 

Straight to the right person

Assign the correct responsible directly

You can assign incoming emails from customers to cases. You can also assign managers directly to a new case. This way your customer's question goes directly to the person responsible to further address the problem.

 

 

Get all your information

Clear overview of anything related to your case.

The ticket shows immediately which invoices are involved, extra documents are also visible. You can also provide comments that are transparent for all stakeholders.

 

ERP integration

Your iController credit management platform connects to over 90 external software providers.

Whatever your ERP, we've got you covered. Easy integration of SAP, Microsoft Dynamics, AS400, Exact Online, Oracle and many more allow for smooth sailing.

 

Modules

Your business is unique. That is why our iController team developed a selection of modules that can be added to your personal credit management platform at will.

Every module is tailored to a specific business need - for example automation of certain types of invoicing or payment reminders. Thanks to the flexibility of our modules, you can opt to either implement certain features on your personal iController environment or maintain an open integration with the module's own platform.

 

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Good management of the working capital is essential for our fast growing organization. 

Thanks to iController, we have been able to seriously optimize the follow-up of our debtors. The time that we save for this is used to focus on the 'real' problem files but also the prevention of this by our close control.

Martin Nyssen
Director Finance & Administration
Vandelanotte Accountancy